Great read! I recently made the switch to Bulb too and agree with your observations. It was an easy and satisfying process overall. However I also had issues with meter readings which meant my monthly bill quadrupled! I used email to contact Bulb and we seem to have resolved it, but sometimes it took 3 days for a response. Perhaps the customer support team needs more resource? I hope it works out longer term. The tone of the email communications and simplicity of the Android app design are far better than other providers I have used!