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Back to the shop floor with Oxfam

Adventures in retail and why volunteering works wonders

Jessica Richards
3 min readJul 8, 2018

I recently set up my own freelance business which meant a lot of time spent online, often working at home. Whilst I was busily setting up websites, marketing myself and applying for contracts, I started to notice that I was missing talking to people. There is only so much meaning you can obtain from someone liking your LinkedIn post. Online ‘likes’ are a boost, but I wanted to feel useful in real life.

Oxfam’s mission is to end worldwide poverty and they are currently raising money to help people in Yemen, Syria and Bangladesh. I saw a new Oxfam shop was opening nearby and looking for volunteers. The shop had been set up entirely from scratch by the hard-working manager and assistant manager. On my first shift, I was given a tour and shown how to use the till. When I completed my first transaction of £3.98, I was thrilled! The man buying the DVDs looked slightly concerned at my manic grin. But the sense of achievement was there. I had learnt something. There was a satisfactory click as the till shut. I was hooked!

A selection of the pre-loved and new items in Oxfam

Working in a charity shop offers the opportunity for customer interaction or working behind the scenes if you prefer it. I enjoyed being on the shop floor. Over the course of a shift a steady stream of people came in with donations…

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Jessica Richards
Jessica Richards

Written by Jessica Richards

Product & UX Consultant. Founder of Creative Product Consulting. Feminist. World traveller. Empathy & cats.

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